starshop@starshop.space
+27 28 722 1170

Terms and Conditions

License

Unless otherwise stated, Riebens Computers (Pty) Ltd and/or its licensors own the intellectual property rights for all material on Starshop.space. All intellectual property rights are reserved. You may access this from Starshop.space for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Starshop.space

Sell, rent or sub-license material from Starshop.space

Reproduce, duplicate or copy material from Starshop.space

Redistribute content from Starshop.space

This Agreement shall begin on the date hereof.

 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Riebens Computers (Pty) Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Riebens Computers (Pty) Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Riebens Computers (Pty) Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Riebens Computers (Pty) Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Riebens Computers (Pty) Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Riebens Computers (Pty) Ltd, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Riebens Computers (Pty) Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Riebens Computers (Pty) Ltd‘s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Return & Refund Policy

 Thanks for shopping at starshop.space

 If you are not entirely satisfied with your purchase, we’re here to help.

 Returns

 You have 30 calendar days to return an item ( at your cost) from the date you received it.

You will need to provide the following for us to investigate:

Order ID

SKU number of the affected product

Pictures of the defect clearly visible

Your comments

 We do not issue replacements for:

Lost orders with the incorrect delivery address provided by your customer

Products that were received as requested, however you wish to have another size/colour instead

Garments being shorter/longer than in the sizing chart if they correspond to set tolerance

Low-quality prints caused by a low-quality print file

 Lost Packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct, please make sure to contact the local post office. In our experience, we occasionally see that upon arriving at the destination city, the package is stored at the local post office and the recipient must collect the package from there. After both measures have been completed, please reach out to our support team and we will investigate on our end and issue a replacement if we determine that there was no error on your part.

Low-Quality Prints

All new orders being purchased for the first time go through our Quality Check process to ensure that the design meets the criteria to be printed correctly.  If however, there is a visible under base or the print is peeling off, that is not an issue with the design but with the print. Those kinds of errors qualify for replacements.

If you determine that your product needs to be replaced, please submit all information to our support team using the starshop@starshop.space email address. The information will go directly to our team and we will begin looking into the issue and respond back promptly with next steps.

 Refunds

Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or you ordered the wrong size or colour, Starshop.space is not responsible and will not offer replacements or refunds. You are responsible of capturing the right information from your customers. 

However, we can offer a replacement order free of charge or a sales credit, if there are any issues with the order, like manufacturing error, printing issues and such. 

In case a replacement order is arranged, there is no need to send the original order back to us. 

The Sales Credit is arranged, in case we are crediting original order, not a replacement order, per our Terms and Conditions. Sales Credit can be used only towards new order fulfillment and cannot be withdrawn.

Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation and email it to starshop@starshop.space and we will do everything possible to correct the situation and provide the most suitable solution to you, depending on if the replacement or credit is eligible or not.

 

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